top of page

Store policy

Return

Our policy lasts 10 days. If 10 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Additional non-returnable items: - Certain health and personal care items To complete your return, we need a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Refunds (if applicable) Once your return has been received and inspected, we will send an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days. Late or missing refunds (if applicable) If you have not yet received a refund, Check your bank account again first. Then contact your credit card company, it may take some time before your refund is officially released. Then contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at info@cathystsb.com Sale Items (if applicable) Only regular priced items can be refunded, unfortunately sale items cannot not be reimbursed. Gifts If the item was marked as a gift during purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift upon purchase, or if the gift giver had the order shipped for you later, we will issue a refund to the gift giver and it is will notify you of your return. You will be responsible for paying your own shipping costs for returning your item. Shipping charges are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund. Depending on where you live, the time it takes for your exchanged product to reach you may vary. If you are shipping an item over $ 75, you should consider using a trackable shipping service or purchasing shipping insurance.

means of payment

- Credit card / debit

- Paypal

bottom of page